BTRC launches ‘100’ to hear complaints

The Bangladesh Telecommunication Regulatory Commission (BTRC) on Sunday launched its new short code number 100 in a bid to solve customer hazards and problems quickly.

BTRC issued a direction in this regard cancelling the previous short code 2872.

According to the direction, the operation of Complains for Telecommunication Service (CTS) call centre has gone easier with the new three-digit short code.

BTRC secretary Sarwar Alam told UNB the previous number was changed as it was difficult for customers to recognize.

The customers will be able to lodge complains from 9:00am to 5:00pm on working days.

Along with the short code, phone number 01555121121 and website [email protected] was also available to lodge complain.