Pathao settles 265 complaints in July-August

Ridesharing service Pathao settled 265 complaints received between 1 July and 31 August this year, said a press release.

With the settlement, Pathao scored the overall benchmark in Customer Satisfaction list of the Directorate of National Consumer Right Protection (DNCRP).

The DNCRP published its online based Customer Satisfaction Inventory report recently, taking the tracks from 01 July to 31 August this year.

During this period, Pathao received only 267 complaints and settled 265 of them, topping the complaint settlement list with 99.25 per cent.

Fahim Ahmed, president of Pathao said “Pathao is committed to building Bangladesh's digital ecosystem through our relentless focus on delivering best-in-class customer satisfaction and user experience.”

Though there are some issues which are yet to be solved but such a promising inventory report from DNCRP is an achievement for Pathao, the spokesperson added.