The company will not pay an additional $1.1 million to Irving.
According to Irving, she was rejected by Uber drivers at least 60 times.
“Uber allowed drivers who discriminated against disabled riders to continue driving without discipline,” the arbitrator was quoted as saying in the report.
“When Uber did conduct an investigation, its investigators were trained, in some instances, to coach drivers to find non-discriminatory reasons for ride denials, sometimes even to ‘advocate’ to keep drivers on the platform despite discrimination complaints,” the arbitrator added.
Irving will get $324,000 in damages while $805,313 will go towards legal costs, including attorney fees.
According to The Verge, Uber now has a dedicated policy for issues with service animals like guide dogs.