He said on Tuesday some 500 trucks, private vehicles, buses remained waiting in queues for their turn to cross the river.
Private cars, microbuses need to wait for two to three hours to cross the river, claimed the passengers.
They alleged that due to excessive goods-laden trucks other vehicles have to wait for a longer period.
BIWTA DGM Shahnewaj said, "The ferries went out of order due to relentless services for the last few days but within the next two days two more ferries will start operation."
Additional Deputy Inspector General Zihadul Kabir after visiting Paturia Ghat said police along with other law enforcement agencies will work actively to keep the terminal jam-free and ensure safe journey of holidaymakers.